Terms and Conditions

**Terms and Conditions**

Welcome to Gems Direct UK Please read these terms and conditions carefully before using our website.

By accessing or using Gems Direct UK (referred to as "the Website"), you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website.

**1. Definitions**

- "Gems Direct UK" refers to our company, located in the United Kingdom.
- "Customer" refers to any person or entity using our website or purchasing our products.
- "Products" refers to gemstones and related items available for sale on our website.

**2. Payment**

- All prices on Gems Direct UK are listed in GBP (British Pound Sterling).
- For overseas customers who will pay in dollars, the equivalent amount in USD (United States Dollar) will be calculated during the checkout process based on prevailing exchange rates.
- Payment must be made in full before the Products are dispatched.

**3. Shipping**

- We ship our Products both domestically within the UK and internationally to select countries.
- Shipping costs and estimated delivery times will be provided during the checkout process.
- Gems Direct UK is not responsible for any customs duties or taxes incurred during international shipping.

**4. Returns and Refunds**

- For face-to-face sales, all transactions are considered final. We do not accept returns or offer refunds for in-person purchases.
- For online sales, Customers may return Products for a full refund within seven days of receiving the item, provided that the item is unused and in undamaged condition.
- To initiate a return, Customers must contact Gems Direct UK within the seven-day period to request a return authorisation.
- Return shipping costs are the responsibility of the Customer, unless the Product is deemed to be defective or damaged upon arrival.

**5. Intellectual Property**

- All content, including images, text, logos, and designs, on Gems Direct UK's website is the intellectual property of Gems Direct UK and is protected by applicable copyright and trademark laws.
- Customers may not use, reproduce, or distribute any content from our website without prior written permission from Gems Direct UK.

**6. Limitation of Liability**

- Gems Direct UK shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our website or Products.
- In no event shall Gems Direct UK's total liability to the Customer exceed the amount paid by the Customer for the purchased Product.

**7. Governing Law**

- These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

**8. Changes to Terms and Conditions**

- Gems Direct UK reserves the right to update or modify these terms and conditions at any time without prior notice.
- Continued use of the Website after any changes constitutes acceptance of the revised terms and conditions.

By using Gems Direct UK's website, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at [contact email or phone number].

Thank you for choosing Gems Direct UK!